Return of Goods

RETURNS / GUARANTEES PROCEDURE

-ISO9001 Directive-

Is the product defective or damaged?

If an item you receive is defective or damaged, you can contact us and file a warranty claim.

Contact our technical department

RETURN ACCEPTANCE:

ATTENTION: the right of return is recognized only if the product is returned intact, unused, free from signs of assembly and/or wear, complete with the original packaging (blister) and in conditions that allow it to be subsequently resold.

Once you receive a response email from our technical office, proceed as follows:

Please package the return properly so that it arrives intact by placing the product inside a bubble wrap package/envelope;

Attach a printout of the reference email inside
Send everything to:

Barracuda srl

Via Baldanzese, 241 - 50041 – Calenzano (FI)

After receiving and verifying your return, we will proceed with any replacement and, subsequently, ship the item.

2-year warranty, 14-day return

Warranty:

Each product is covered by a 2-year warranty (1 year for products sold with an invoice), pursuant to Legislative Decree no. 206 of 2005 - Articles 128 to 135.
The warranty does not cover defects resulting from improper use or components subject to wear.
Components will only be replaced if they malfunction within 90 days of purchase.

Right of withdrawal

Any consumer who, for any reason, is not satisfied with their purchase has the right to withdraw from the contract without penalty and without specifying the reason within 14 working days of receiving the goods.

Mode

The withdrawal must be communicated via email specifying all the sales data: customer, order number, receipt number.

All or part of the purchased goods must be returned to the sender/supplier within 14 days, intact, packaged in their original packaging, and complete with any manuals, without any missing parts. Return costs and the means used will be borne and are the responsibility of the Customer, who will not be reimbursed by BARRACUDA srl if the goods are lost or damaged.
We accept the return of components, but if they show signs of assembly or deterioration, the value will be reduced by 50%.
The refund or the issuance of a discount voucher for a new purchase will be made within 14 days of receiving the return; this does not include the cost of returning the goods or any cash on delivery fees incurred by the customer. In the event of a partial return, the shipping costs incurred by the customer for the purchase will not be refunded.
For cash on delivery purchases, the refund will be made via bank transfer.

Who does not have the right to withdraw?

The consumer cannot exercise this right of withdrawal if the purchase is for business purposes and the supplier issues an invoice.
The right of withdrawal is also excluded in the following cases:

• Purchase of goods or services whose price is linked to fluctuations in financial market rates that the Supplier is unable to control;
• Purchase of goods made to measure or personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

Impossibility of exercising the right of withdrawal for goods collected from the showroom

From a legal perspective, if delivery and payment for the goods occur in a commercial establishment, the contract is concluded there with the exchange of the goods and the price. Therefore, it cannot be considered a contract concluded away from commercial premises, as the online procedure can be classified as an "order" and not a "purchase."